FAQs

Bute Retail_Fabric roll in the mill

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Shipping & Returns
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How long does shipping take?
We aim to ship orders within 2 working days. All orders will be shipped Monday – Friday, not including bank holidays or any other holiday periods. Due to the current climate your delivery may take slightly longer to arrive than normal, for which we would like to offer our sincere apologies. Thank you for your patience, and please contact us if you need further information.
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Standard shipping
UK: 5 – 7 working days
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We currently only offer shipping within the UK, if you are outside the UK or have any questions regarding our shipping details, please get in touch with our team at info@buteretail.com.
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How do I track an order?
Once your order has been shipped, your tracking number will be available to use in your account on our website.
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What packaging do you use?
Our mailing bags for all ready-made products are recyclable, biodegradable, and compostable. All our fabric meterage is sent on cardboard fabric rolls and our samples will be posted in fully recyclable envelopes.
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What is your returns policy?
If you are not entirely satisfied with your order you can return your product to us within 30 days from the date of delivery if it is unused/unworn and in its original packaging with all labels still attached. If you have any queries about our returns policy, please contact us at info@buteretail.com. All returns are at the customers expense and Bute Retail do not take responsibility for any undelivered or lost returns and are not liable for custom or duty charges on returned products. All fabric meterage, fabric samples and clearance products are non-refundable.
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How do I return a product?
To return your order you should complete the returns form below and include this in your package. We also advise emailing our team at info@buteretail.com with your details and order number to ensure your returned order is received and processed efficiently. There is also a returns label below that we recommend sticking to the front of your returned package. To complete your return, we require a receipt or proof of purchase. Products are returned at the customers expense and we recommend that you send your returned order tracked – special delivery to ensure the package is delivered successfully.
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How long does a refund take?
Once we receive your returned order, we will refund the full price paid for the items through the original method of payment. You will receive an email when the refund has been processed, please allow up to 10 working days for this payment to be received.
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Can I collect or return an order to your store?
Due to Covid-19 we have decided to close our retail store at the Bute Fabrics mill, so we are unable to accept physical collections or returns. Our full retail offering is now available on the Bute Retail website, if you have an queries please email info@buteretail.com.
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Functionality
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How does your fabric sampling service work?
We offer a sampling service for all our fabrics to ensure that you order the fabric that you want. We charge 50p per sample for this service and each sample is approximately 10 x 10cm. We advise any of our customers who are interested in purchasing fabric meterage to order a fabric sample first to ensure the colour, weight and texture are to your liking.
All fabric samples are non-refundable and will be posted if not included in an order with other products. We do not supply samples for ready-made/non-fabric products.
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How can I pay for my item?
You can pay via the following payment methods: 
Credit or Debit Card (Visa, Mastercard and American Express), PayPal and Apple Pay.
We can also take orders over the telephone. If you have any further queries regarding payment, please get in touch with our customer service team by emailing info@buteretail.com or calling 07747 034 570.
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How do I use your promotional codes?
If you have recently subscribed to our mailing list, you should have received a promotional code under the sign up entry box to receive 10% off your first order with us. You will need to copy this code into the discount box when you are checking out to apply the 10% deduction to your order. Please check your junk/spam email folder to ensure you do not miss this offer. Please contact our team at info@buteretail.com if you encounter any issues with this.
If you are lucky enough to receive one of our digital gift cards, you will need to input the code on our voucher to the discount box when you are checking out. Your digital gift card will be valid for 12 months after the date of purchase.
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How often do you add new products to your collections?
We are regularly updating our product collections and aim to introduce to products to the website as often as possible. If you are subscribed to our mailing list, you will receive updates when we are launching new products to the website.
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Sustainability & Tolerances
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You can view our ESS statement below –
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Care & Washing Instructions
All our products are dry clean only. For more information please see below our care and cleaning guide –
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What is FR?
FR or flame retardant is a chemical substance that is added to materials during the manufacturing process to both reduce the likelihood of the finish product catching fire and slow down combustion.
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What are Martindale Rubs/Cycles?
Martindale is a unit used to measure the abrasion resistance of textiles. A rub test is a method of assessing the durability of a fabric. Our fabrics have Martindale rub measurements listed in the product description.
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Lightweight –  -50,000 rubs
Mediumweight –  50,000 – 100,000 rubs
Heavyweight –  +100,000 rubs
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What is fabric pilling?
Fabric pilling is when small balls of fibres form on a piece of fabric due to abrasion. Pilling normally happens on parts of the fabric that receive the most abrasion, but this does not interfere with the functionality of the textile.
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Size Tolerance
On our product and fabric pages there will be a size indicated (W x H) for each individual product. Due to the characteristics of natural fibres and the range of finishing processes our products go through, please be aware there may be up to a 5cm difference in the sizes specified.
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Fabric Advisory
The fabrics featured on buteretail.com are discontinued and/or end of line fabrics from our Bute Fabrics collection so there may be subtle imperfections in appearance, however, this will not affect the overall usage or aesthetic of the fabric.
We aim to describe and photograph our products as accurately as possible, however due to the woven nature of our fabrics, your product may vary slightly in appearance to that shown on the website.
Fabrics in our clearance section may have any of the following quality issues:
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Weaving faults
Colour variances
Finishing variances
Vegetable matter contamination
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Meaning the fabric was not suitable for a first line sale, however this is reflected in the price. All clearance fabrics are non-refundable.
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Where are all your products made?
All the Bute Retail products are made at the Bute Fabrics mill in Rothesay on the Isle of Bute. The mill was founded in 1947 and now offers a wide range of products and fabrics to clients globally. For more information about the mill please take a look at our story or visit the Bute Fabrics website.